Hi Neighbor,

Thank you for choosing Bloommaid and giving us the opportunity to earn your trust! We’re excited to help you transform your space. Before your scheduled service, please take a moment to review our Terms & Conditions below. If you have any questions or concerns, feel free to reach out to us at any time. Let’s get started!

Bloommaid

🙂

Terms & Conditions

Please Note: the below Terms & Conditions apply to residential cleaning services only. Please contact us for any commercial, Airbnb cleaning or organizing questions, terms and conditions.

Scheduling

 Below are the approximate times required for a regular home cleaning depending on the number of rooms. Exact times can be determined after the initial visit.

***Please Note: Any of these listed conditions or a combination of them (but not limited to the list) will generally result in much longer cleaning times:

Initial cleaning, very dirty spaces, very dusty spaces, very cluttered spaces, pet hair, fragile/unstable/shaky furniture, old/fragile surfaces, unusual distractions.

Studio/1 Bedroom 1 Bathroom       2-3 hours

2 Bedrooms 2 Bathroom                   3-5 hours

3 Bedrooms 2 Bathrooms                4-5 hours

4 Bedrooms 3 Bathrooms                 5-7 hours

5 Bedrooms 4+ Bathrooms             7-8 hours

***Regular vs Deep Cleaning:  

Regular cleaning is priced by the number of rooms and bathrooms. It’s charged with a flat rate plus any extras plus sales tax.

Deep Cleaning is priced hourly ($70/h). The Deep Cleaning service can be tailored to your specific needs. All or some extras can always be included or excluded. A Deep Clean entails hard scrubbing, attention to detail and generally longer cleaning times.

• If it turns out that the state of a home is in an extreme condition that requires substantially longer cleaning times, an additional service must be scheduled at full rate, on another day. All workers are running on a tight schedule and may not stay all day to perform special projects or deep cleaning if those services were not requested by the client in advance.

• A new customer may need multiple deep cleaning sessions depending on the cleanliness level of their home. In this case, the final price is subject to change.

• We understand that you may prefer to have the same workers come clean each time but we cannot always guarantee it. Some days a cleaner may take vacation, a sick or a personal day. Team members are also encouraged to grow their career and may be promoted or can always decide to leave Bloommaid. We will always be able to send another professional when needed.
• If your home conditions make it challenging for our service providers to complete the cleaning within the specified timeframe, we may contact you to request permission to extend the cleaning duration. Before proceeding with any additional work, we will notify you of any associated costs. We retain the right to apply supplementary charges to the final cleaning fee for cleanings deemed demanding or inconsistent with the initially provided home description during booking. For best outcomes, please ensure the accuracy of the information provided in the booking form, and keep in mind that an uncluttered environment facilitates our work.

Access

 Do I need to be home during the cleaning? You do not!

 There are multiple ways for Bloommaid team to access your home/office if you need to step away:

• Spare Key: You can provide Bloommaid with a spare set of keys to be stored in our manager’s safety box.
• Concierge: You can leave a set of keys with your front office (if your building happens to have a reception desk or concierge) or with someone who can provide access at the scheduled time.
• Lock Box is a great option for storing keys. If you have one, great!
• Alternatively, please provide us with detailed instructions on how you prefer for us to access your space.
• Access Code: If your door has a keypad with an access code, you can inform Bloommaid.
• For safety reasons, we will not return keys by mail. We will only physically return keys to the client.
• Please kindly indicate if there are any special parking instructions we need to be aware of ahead of the arrival.  

Pre-Arrival List

To expedite and facilitate the process, we ask you for a few things:

• Your A/C needs to be working during hot or cold weather conditions.
• You need to have running water and electricity
• Ensure that all the trash, empty containers, crumbled paper or waste looking items laying around can be truly disposed of. We are not responsible for items you may wish to return from disposed trash bags.
• No other contractors such as plumbers, handy men, electricians or any kind of other workers should be on site during the cleaning for staff’s safety. Please refrain from scheduling other service providers during at the same time.
• If it’s a move-out clean, the space needs to be ready and empty from boxes, food, furniture (unless furniture stays). We won’t clean the space while movers or any other contractors are still on-site.

Pets

We Love Pets Very Much 🙂 and want them to always stay safe. To help us do our best job and finish on time, please consider securing your pets in a way that’s most comfortable and least stressful for them. We will always be checking our surroundings, but we will not be responsible if a pet escapes during our arrival or departure.

Arrival Times

Please allow a two-hour window for our arrival. While no space is the same, we still do our best to accommodate our clients’ needs and always aim to complete the job in time. Some homes can be unpredictable and will take longer to clean. At Bloommaid, we never want to rush out of a client’s home and leave the job incomplete per our standards.  We truly value your kind understanding.

Your Safety & Security – We are insured & bonded!

All our staff members undergo a thorough background check, multiple interviews and trainings. At Bloommaid, everyone is fully insured and bonded. Rest assured that your home, office and belongings are in safe hands!

Loyalty Discounts (up to 20 OFF)

Our recurring clients automatically receive a discount which will apply to their second (2^nd) and all the following bookings. The initial visit will be charged at full price. In order to receive a discount, you need to create a profile with Bloommaid and add a credit card on file.

Weekly           20% OFF

Bi-weekly       15% OFF

Monthly          10% OFF

Referral Discount ($50 OFF)

Refer a friend, a family member or a neighbor and get $50 OFF your next cleaning service! Inform Bloommaid and receive your discount. You can apply your discount to your next cleaning, after the referral receives their first service and submits payment.

Billing

One-Time Service

All payments must be made upon booking. To schedule and confirm a service you must pay in advance with a credit/debit card, Apple Pay, Samsung Pay, or Google Pay on our website. We don’t accept cash or checks.

Recurring Services

All returning clients need to create a profile and add a credit card on file in order to secure any future time slots and to receive the applicable discount. The card on file will be charged each time at 12AM on the day of an upcoming service.

Prices are not negotiable.

Services Performed:

• Please use our website to navigate and learn about the services we provide. Click on the “Services” Tab to read about the overall descriptions of each cleaning service.
• Please read the “WE DO NOT CLEAN” section under “Services” tab.
• Each home/office is unique and requires different cleaning products, equipment and approach. During the first visit, our team will take careful notes to help us accommodate your specific needs.
• All extras (oven, fridge, inside cabinets, baseboards, windows, pets, basement etc.) can be added for an additional charge and will increase the general cleaning times.
• Out of courtesy, a team member may occasionally help dust the baseboards or scrub the walls

Property Breakage & Loss

If you notice any post-service damage or loss, you must immediately report it to our office within 48 hours of the service.  We reserve the right to professionally investigate each case and will require proper proof indicating that the damage or loss was cause by Bloommaid team.

The 24-hour Guarantee

At Bloommaid we acknowledge the individual and unique needs of each customer, and we understand that there might be occasions where something doesn’t meet your cleaning standards. While we cannot issue refunds, Bloommaid is dedicated to addressing any areas that fall short of your expectations promptly. Just notify us of any concerns within 24 hours of your cleaning, and we will gladly arrange a revisit to re-clean any missed areas.

Tips

While tips are appreciated, they are entirely optional. We encourage you to share your feedback by leaving a review, as it helps us to enhance and expand our services.

Chemicals, Equipment & Tools  

Our company uses professional cleaning supplies and equipment. We aim to use mild cleaners for everyday jobs.  In some instances, “Harsh” chemicals are strictly used on tough to clean areas. We are properly trained to perform special projects by using appropriate procedures and protection. If you prefer for us to use your own equipment or chemicals instead, please kindly inform our office in advance, as we need to evaluate your products for our team’s safety before exposure.

We bring our own equipment, such as vacuum, mop, rags, sponges, brushes and other tools. The vacuums are properly cleaned each day. The rest of the equipment is washed and disinfected after each every home. We never use the same rags, sponges, towels, brushes in different locations to prevent cross contamination. We use our best judgement and do not clean homes which are in extreme conditions and may pose a risk to our team’s health and safety. We feel very good about all our clients’ homes whose living conditions are not hazardous to anyone’s health. We do understand that you or someone in your home may be allergic to pet hair or any other particles. Therefore, we expect all clients to inform Bloommaid of any allergies or health risks ahead of time. We can use the client’s equipment and tools at any time if needed, as long as we’re informed in advance.

• Please avoid using chemicals right before our arrival, as they may contaminate and pollute the air and they possibly shouldn’t be mixed with other products.
• Please inform Bloommaid in advance of any allergies or severe reactions to any specific products that someone in your home or office may develop.
• Please inform Bloommaid in advance of any allergies to pet hair or any other particles.

Cancellations

• Cancellations or changes must be made 24 hours or more before a scheduled service.
• No refunds will be issued if you cancel less than 24 hours in advance.
• Please use our website to cancel or reach out to our office by phone or email for any changes, cancellations or questions.
• If you cancel last minute due to an emergency, please kindly submit a document of proof if applicable.
• If you fail to leave a key or for any reason our team is unable to enter your home within 15 minutes of their arrival, you will remain responsible for the booked cleaning and no refund will be issued.
• “Regulars” who continue to cancel or reschedule recurring services frequently, will be switched to a full – “one-time cleaning” rate.

Termination:

Either the client or “we” – Bloommaid LLC can terminate the agreement with a 48-hour notice. If there are any scheduled cleanings within this notice period, the client has the option to proceed with the final clean and pay in full, or they will be responsible for any applicable fees. The Company reserves the right to terminate the agreement in cases of non-payment or violation of our Terms & Conditions.

Contract Changes:

Bloommaid LLC reserves the right to make any changes to the Terms and Conditions and the Privacy Policy at any time. All clients and staff will be notified of any updates via email or other appropriate channels.

Hours of Operations:

Tue – Sat:      8 AM – 8 PM

Sunday:         By Appointment      

Monday:        Closed

Work Photo Documentation

Unless not permitted by the client, we reserve the right to photograph our work for documentation and proof of preexisting damage and work completion purposes. We never disclose or take photos of any personal information.

We may use some general images of a kitchen, bathroom or an area for a before and after comparison for simple display of our work and services. We do ask for permission before ever posting any images on social media or our website.

Bloommaid truly appreciates your help and support while we work hard to improve our services. 🙂

Obligations of Non-Solicitation of Bloommaid employees

The Client undertakes to and agrees with the Company (Bloommaid LLC) that the Client shall:

• not solicit from the company any employees through oral, written, or electronic communication, including, but not limited to, communications by email, regular mail, express mail, telephone, fax, instant message, and social media, including, but not limited to, Facebook, LinkedIn, Instagram, Twitter, and any other social media platform, whether or not in existence at the time of entering into this Agreement or within 12 months of the last service performed by Bloommaid
• not hire any Bloommaid LLC employees within 12 months of the last service performed by Bloommaid LLC

WE DO NOT:

For the safety of our team, certain services are not included in our cleaning offerings.

These exclusions encompass but are not limited to:

 WE DO NOT CLEAN:

• Inside the dishwasher
• Inside washers & dryers
• Underneath fridge, oven (unless requested & have wheels)
• Underneath couches, sofas or heavy furniture that sits very low on the ground (unless moved by the client)
• All extras are not included during regular cleaning (can be added for extra charge).
• Pet messes, beds, litter boxes
• Shower Curtains
• Walls (unless requested during deep cleaning)
  
  
  

WE DO NOT HANDLE:

• Handling hazardous materials or substances, including blood, waste, human or animal waste, or secretions or any other bio-hazardous materials
• Cleaning surfaces exceeding 10 feet in height. However, if a 2-step ladder is provided by the client, our team can utilize it to access elevated areas.
• Addressing hazardous and strong odors like mold, human/animal waste or smoke.
• Scrubbing heavy stains on furniture, walls, doors, baseboards, and other surfaces that could potentially get damaged and require professional restoration involved.
• Upholstery cleaning
• Cleaning chandeliers, HVAC/ceiling vents, fragile fixtures, fragile blinds, cabinet liners, exterior windows, drapes, hard water buildup, mold/paint removal, unfinished basements, furniture moving, heavy lifting, outdoor work, hoarding, excess clutter.
• We do not remove excessive amounts of alive or dead bugs, (including fleas, roaches, rodents, bed bugs, etc.) in infested homes which need professional pest control treatment.
• Our team will not be able to complete work in spaces infested with rats, mice, bugs or any other creatures or insects which could cause harm to our staff.
• Cleaning tasks involving trash cans, litter boxes, pet messes, or pet beds.
• We do not open entrance doors or let anyone inside the home/office. (except Bloommaid employees and contractors scheduled that day).
• We do not accept or carry any mail or packages at any time.
• We are not liable for any lost or damaged packages and mail at any time.
• Our team will not lift or move heavy furniture or items.
• We are unable to touch, move or relocate firearms to free up any space for cleaning purposes.
• We do not use bleach unless instructed by the client. We are not liable for any damages caused by bleach.
• We will not clean or scrub your garden, patio or any outside area. We will use our best judgement to tidy up any excess mess if needed on small balconies or areas if time permits.
• We will not work in spaces that are unsafe or have a hazardous environment. Examples include but are not limited to spaces with: spilled chemicals, feces, blood, urine, biohazardous materials, free roaming toxic or venomous animals/species, excessive amounts of broken glass, excessive amounts of post construction dust, excessive amounts of mold, flooded spaces, collapsing spaces, freshly painted or chemically treated spaces, spaces occupied by aggressive, intoxicated or unstable individuals.